Returns & Exchanges

I accept returns or exchanges on most ready-to-ship items within 7 days of delivery or pickup.

• Items must be unworn, unused, and in their original condition.

• Returns received after 7 days cannot be accepted.

• Standard Returns: A 10% restocking fee will be deducted from the refund. Return shipping is the responsibility of the customer.

• Exchanges: If you wish to exchange your item for a different piece in our shop, the 10% restocking fee is waived. Return shipping remains the responsibility of the customer. Please contact the studio within the 7-day window to arrange the exchange.

Custom and Made to Order Pieces

Because custom and made-to-order pieces are created specifically for you, these items are final sale and not eligible for return or exchange. This includes:

• Custom sizing

• Special stone selections

• Personalized or altered designs

If you have questions before ordering, please contact me — I’m always happy to discuss details in advance.

Defective or Damaged Items

I take great care in making and inspecting each piece. If your item arrives defective or damaged, please contact me within 7 days of delivery or pickup with clear photos of the issue.

• If the issue is verified, I will repair or replace the item when possible.

• If repair is not possible, a full refund will be issued.

• For verified defects or transit damage, return shipping arrangements will be handled by the studio.

Normal wear, accidental damage, or misuse are not considered defects.

Shipping & Responsibility

• Handcrafted with Care: Each piece is securely packaged and shipped via Canada Post (with tracking and insurance included).

• Processing Time: Ready-to-ship items are typically dispatched within 2–3 business days.

• Delivery Destinations: At this time, we ship exclusively to addresses within Canada.

• Local Pickup: If you select local pickup at checkout, please contact the studio to arrange a convenient day and time.

  • Shipping costs are non-refundable for standard purchases and exchanges

  • I am not responsible for delays caused by the carrier once an item has shipped

  • Tracking information is provided when available

Local Pickup

Local pickup is available by arrangement after purchase in North Delta and selected locations in the Lower Mainland, scheduling permitting.

Pickup requests are reviewed after purchase. If a mutually convenient location cannot be arranged, shipping may be recommended instead.

Questions

If you’re unsure about sizing, materials, or care before purchasing, please reach out — I want you to feel confident about your order.